Know Your Rights
Had an accident? … Know your legal right!
Following an accident, it’s your legal right to have your car repaired anywhere of your choice. If you contact your insurance company it may try to get the repairs carried out at the lowest possible price without caring as much about the quality of the repair as you do. Your insurer’s ‘recommended repairer’ may not have manufacturers’ approvals and may not use genuine parts.
All insurers have an obligation governed by the FCA to ‘Treat customers fairly’. You do not need to use your insurance company’s preferred supplier and you do not need to provide two estimates.
We understand that accidents can be very distressing. We provide a complete hassle-free experience to take all the stress and worry out of your hands. We will communicate directly with your insurance company and third parties and keep you updated throughout the entire process.
In the event of an accident, just one phone call to Car Body Care Centre and we will recover your vehicle to our Whitstable or Bexley branch You will receive a complimentary replacement vehicle for the duration of the repair or a like for like for non-fault cases. Our expert technicians will repair your vehicle to its original, pre-accident condition, using only manufacturer parts and materials.